We provide in-depth training that lasts 12 weeks, consisting of in-class training, market-specific training, and on-the-job training.
We provide you with full training, from scratch, in all our programs and most notably, in Amadeus, which is a well-known GDS used around the world in the travel and tourism industry.
Amadeus is a Global Distribution System that is available to thousands of Travel Agents, Airlines, Tour Operators, etc. throughout the world. Amadeus is the GDS used in this project to assist customers with the more complex travels in addition to amendments that cannot be performed on the client’s system.
The training is a long period to make sure we set you up for success and ensure you're comfortable with the systems we use so you can provide the best quality of service to our clients.
Amadeus is a more technical application, based on inputting codes to make booking requests and reading short-hand code responses. Some examples of when we use Amadeus instead of the client programs:
- Canceling whole or part of an itinerary when not possible in the client system.
- Amendments including manual reissues of tickets.
- Managing schedule changes by airlines.
- Complex itineraries with 4 or more flights.
You will learn how to read the codes and understand them, you will learn which codes to use to make different requests, and how to use them all to build a whole itinerary.
We highly recommend looking up videos on youtube (for example What is a GDS or Major Airline Players) to help you understand the complexity of Amadeus.
The purpose of showing you this is to set your expectations on what we need to see after the training period is done. While it is demanding, the reward is also great. Having 2-3 years of experience in Amadeus is a valuable skill recognized across the travel industry.